Terms of Service

Payments

To secure the bride’s wedding date, the Proof of Payment of the booking fee amount (non-refundable) as indicated on the quote, must be emailed to csbridalstudio@gmail.com.
Full payment is due 30 days before the wedding date.
It is the bride’s responsibility to pay the full amount on the quote, regardless if bridal party members are paying for separate services themselves.

Cancellations

Cancellations can be done at any point in writing to csbridalstudio@gmail.com, however the following charges will occur based on when the part- or full booking is cancelled. After the non-refundable/non-transferable booking fee amount has been subtracted from the final amount on the client’s quote, the following cancellation charges will apply to the remaining amount:
Please note the booking fee paid to secure the client’s wedding date is non-refundable, regardless of when the cancellation notice have been emailed.
Cancellations up to 30 days before the wedding date, 100% of the remaining amount is still due.
Cancellations 31- 60 days before the wedding date 75% of the remaining amount is still due.
Cancellations 61 -90 days before the wedding date 50% of the remaining amount is still due.
Cancellations 91- 120 days before the wedding date 25% of the remaining amount is still due.
Cancellations 121 days and more before the wedding date 0% of the remaining amount is due.
Should the artist be rendered incapable of providing the hair and makeup services to the client due to any circumstances, including but not limited to unforeseen circumstances, the artist will endeavor to find a suitable replacement. However if this is not possible, a full refund will be given to the client. No further compensation will be offered, and the artist will not be liable for any other claims.
A cancellation due to natural disaster or a national pandemic will be handled by giving the client an option to reschedule the date to a later stage that must suit both parties. If a date suitable for both parties cannot be found, a refund can be requested. If a refund is requested, please note the booking fee is non-refundable, and the remaining amount will be refunded according to the above terms.
If a cancellation by the client is made after trial stage due to dissatisfaction of the service provided during the trial, the payment will be refunded according to the cancellation terms above. However the booking fee is non-refundable.
Trial payments are non-refundable once carried out.

Amendments to bookings

You may be able to add extra people to the booking later; however, you will need to check with CS Bridal Studio if the main stylist will be able to accommodate the additional amount of people. An assistant can be arranged at an additional fee, if a suitable assistant is available at that stage.
If you need to postpone the wedding to a later date and your notification of rescheduling falls within the timescales of our cancellation terms, please note cancellation fees will still be applicable.
Once a hair or makeup assistant has been booked to secure your wedding date, a reduction or cancellation of makeup and hair services will not be possible, and an additional assistant fee might apply.

Wedding Venue Location

If the client wants to amend the location for your trial or on the wedding day, please contact CS Bridal Studio as soon as you can to ensure the hair or makeup artist is still able to attend the new location. Travel expenses may be applicable if the location is further in distance.
CS Bridal Studio also reserves the right to withdraw their services if the amendment of the wedding day location falls outside the areas the artist is willing to travel. If that happens, the payment will be refunded according to the cancellation terms. However the booking fee is still non-refundable. No further compensation will be offered, and the artist will not be liable for any other claims.
Please ensure the room where the makeup and hair services will be conducted has enough plug points, adequate lighting for makeup and a mirror and table to conduct hair styling services.
The artist will not conduct or move services from one location/room to another location/room on the wedding day.
One night’s Accommodation charge, on the day prior to the wedding date, will apply for wedding Venues that are between 2 hours 30 min and 3 hours away from our studio in Faerie Glen. Accommodation charges for two nights, the day prior to the wedding date and on the wedding day, will apply for Wedding Venues that are 3 hours 31 min or more away from our studio.
Wedding bookings that require an early start before 8:00, and are 2 hours away will also require accommodation for the stylists the day prior to the wedding date.

On the Wedding Day

CS Bridal Studio will follow a pre-planned time schedule on the day to ensure that there is enough time for everyone. All bridal party members must please adhere to the time schedule otherwise proceedings might run late.
Bridal party members are not allowed to use any of CS Bridal’s equipment on the day. Any damages that might occur to CS Bridal’s equipment will be liable at the bride’s expense.
No Additional services or quick touch-ups for Bridal party members that are not listed on the quote and booking form will be conducted.
If there is additional time on the day, additional people who require makeup or hair services, will be required to pay upfront in cash. These services will be conducted after the bride’s hair and makeup has been completed. It’s completely up to stylist’s own discretion whether to allow additional hair and makeup services on the day to additional people not listed on the quote and booking form.
As a guide we would request from the start time for 1 person to be available for hair or makeup every 45 minutes to ensure we keep to timescales given on schedule.
Regarding timings for the wedding day we usually aim to finish 1 hour before the time of the wedding. If you feel you need more time than this to get ready and get to the venue, please inform CS Bridal Studio.
No touch-ups or alterations will be done on bridal party members' hair or makeup who are not booked on the day.
Once the stylist has left the venue, and all bridal party members are satisfied with their hair & Makeup, the stylist will not return to the venue to do any touch-ups.

Allergies/Sensitivities

The client shall inform the hair or makeup artist of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions.
The hair or makeup artist cannot be held liable for any losses that might be incurred due to the client’s failure to inform them of any known conditions.

Trials

In preparation for your trial you may collect pictures to show the stylist what type of styles you are opting for.
All trials are conducted at our studio in Faerie Glen. Due to the nature of our business we are unfortunately fully booked on weekends and can only conduct trials during the week.
Please inform the makeup artist if you are going to have a tan or lash extensions on the day.
It is advised to arrange the trial after hair has been cut and coloured to secure similar results on the day.
At the end of trial once the chosen look has been created, you will be asked to confirm you are happy with the final look. If you are unhappy with any aspects of the look please do let us know during the trial so it can be rectified at trial stage, as we will stay as long as it will reasonably take to ensure you are happy with the final look.
If the client would like to change their hairstyle or makeup look after the trial, please let CS Bridal Studio know and the artist can change the look for the client on the day. If the client would like to come for a second trial, an additional fee will apply.
Please allow at least 1 - 1.5 hours for the hair or makeup trial for weddings/events and 1 hour for bridesmaid/ mothers/ others trials.

Loadshedding

In the event of load shedding, alternative heatless hairstyles will be suggested, to conduct on the day for the bride and the bridal party. It is the client’s responsibility to please ensure that their wedding venue has a generator if the client requires the stylist to style the hair with heat styling tools during load shedding.

Travelling

CS Bridal Studio will travel to your wedding location on the day. Travelling charges will apply.
Please notify the artist if the road to the venue is not suitable for a normal sedan vehicle. This includes gravel roads with sharp rocks sticking out, or roads that will be unsuitable to drive on in rainy conditions. In such a case the bride must organize travel for the artist to the venue. If the artist was not notified about the condition of the road and damages occur to the artist’s vehicle because of the road conditions, the bride will be liable for repairs.

Please note that by paying the booking fee, the client automatically acknowledges that he/she has read and agreed to CS Bridal Studio’s Term of Service.